Question 1

Why these oils?

Accepted Answer

The Bulgarian Rose Oil has a long history and worldwide recognition by some of the most famous perfume brands.
 
We guarantee all oils we offer are made from top-quality 100% pure materials with a guaranteed origin. The manufacturers are award-winning beauty care professionals with traceable history in creating top-quality custom formulas that actually work!

Question 2

How long would it take to receive my order?

Accepted Answer

We aim to deliver your order within 2-3 business days after the order is processed.

Question 3

Do you deliver to Gozo?

Accepted Answer

Yes, of course! We deliver to Gozo on a slightly different delivery fee within the same timeframe as above. For the delivery fees, please click here.

Question 4

Can I change my shipping address after I’ve placed my order?

Accepted Answer

Yes, of course, but please in order to avoid any delays in delivering your package contact us on + 356 7705 3083.

Question 5

Can I cancel my order once placed?

Accepted Answer

Sure you can, contact us on +356 7705 3083 ASAP, and we will cancel the order for you and refund you.

Question 6

Can I return my order and get a refund?

Accepted Answer

Kindly choose and consider carefully before placing an order. We are willing to accept returns/exchanges, but please do not open or damage in any way the packaging, otherwise we cannot offer you a refund or exchange. Please send us the package to our contact address and kindly note delivery or any other postal fees are not refundable.

Question 7

Can you issue an invoice for my order?

Accepted Answer

We cannot issue an invoice as we are VAT exempt. We will attach a fiscal receipt to your order.

Question 8

Do you ship internationally?

Accepted Answer

No. We're sorry, but we do not ship to international destinations. We only deliver to Malta and her sister island of Gozo.

Question 9

I’m not sure which product to choose for my case?

Accepted Answer

We would love to help! Tell us what you need, and we will search for the best solution together! You can email us on pureioilsmalta@gmail.com or just message us on WhatsApp +356 7705 3083.

Question 10

Can I use some of the oils for cooking?

Accepted Answer

While most types of natural oils definitely can be used in cooking, please note our products are for external use only. Please don't cook with them :)

Question 11

Almost Zero Waste?

Accepted Answer

Yes, indeed! All packaging is glass or aluminum in paper boxes, and in the cases when it is not - then they are completely recyclable.

Question 12

We care for the animals a lot!

Accepted Answer

Last, but not least - no product from our catalogue has been tested on animals!

FREE delivery in Malta for orders exceeding €35 / in Gozo €45

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